SHIPPING POLICY

At Matthew The Jeweler, we are committed to ensuring your order is handled with care and delivered securely.

Processing Time

All pieces are crafted on demand. Most pieces are typically ready in 2.5–3 weeks before your item is shipped. Engraved pieces may take an additional 2–3 days.

Shipping Method & Pickup

We ship via insured FedEx Next-Day Shipping. For the security of high-value items, orders are sent to a FedEx Ship Center near you and must be picked up in person. A valid government-issued photo ID matching the name on the order is required at pickup.

Shipping Costs

We offer free insured shipping on all domestic orders over $2,500. Shipping costs for other orders are shown at checkout. International orders will vary.

ID Verification

For high-value orders, we may require photo identification verification via email before shipment to prevent fraud.

Domestic & International Shipping

We ship both within the U.S. and internationally.

Please note: international customers are responsible for any duties, taxes, or fees imposed by their local customs authority. These charges are not included in our prices and must be paid by the recipient.

If we are unable to ship to your country, you will be contacted directly after placing your order.

Tracking

Tracking information will be emailed once your order is shipped. You may follow the status via the carrier's tracking page.

Delivery Issues

If your order is lost in transit or arrives damaged, contact us immediately at matthewthejeweler@gmail.com or +1 213-860-2197. We will investigate the issue and assist in filing any necessary claims with the shipping carrier.